Q. How do I pay for my gate?
A. When you are ready to order a gate, just give us a call or fill out the Secure Order Form. You may submit the order form electronically over the Internet or you may print it out and Fax it to us. You will be required to put down a 50% deposit at the time you order.
Q. What forms of payment do you accept?
A. We accept Visa, Master Card, American Express, check or money orders (made payable to Trails West)
Q. Is my deposit refundable should I change my mind?
A. Yes, if we have NOT yet started on the art.
Q. How will my gate be shipped to me?
A. The gate will be crated and shipped via Central Freight. Posts and Hinges will be included. We can only give you an estimate on shipping, once the gate is completed and crated, they are weighed, then we have the actual cost, and will revise the estimate accordingly.
Q. What material do you use to make these gates?
A. We use heavy gauge steel and sink weld all our pipes. All gates are primed and painted with the highest quality industrial paint. The gates require only minimal care to last for years to come.
Q. How does the design process work?
A. You can have any gate style (framework-with dimensions shown or close to it) with any general theme you would like for the listed price.
General theme means wildlife with dry terrain, or wildlife in Montana, or Quarter Horses with foals. Any subject is possible.
Because we have years of design experience we know what will work as a silhouette visually and structurally, we will design the art using indigenous animal and plant life, specific to your local. The art will be faxed or emailed to you to scale. If you want a logo or brand included please supply us with the best copy you can at the first so we can take everything into consideration.
Q. Do your prices include shipping?
A. No. Our prices do not include any crating or shipping charges. Those will be added to your final billing or credit card charge.
Q. Do the prices include posts and hinges?
A. Yes, the gates come with posts and hinges, unless other arrangements have been made. We use the strongest ball-bearing hinges available.